FROM THE PROBLEM GROUP TO THE HIGH PERFORMERS
A seasoned Marriott team leader and former U.S. Navy chief was at the end of her rope after 3 years of attempting to effect positive change within the loss prevention team she managed. This experienced leader was ready to resign due to feeling “stuck, discouraged, and out of ideas.” The team’s culture was apathetic and staff morale was quite pessimistic as the team routinely received negative feedback from other staff and hotel guests. In fact, this team was referenced as a “problem group” within the hotel to the point where it had drawn corporate attention. The team leader was concerned her 20+ year pristine reputation would be critically damaged should she not find a solution.
Bridge Performance Coaching (BPC) was hired to help this sharp team leader. At the first meeting, her palpable frustration and fear of failure as related to improving her team’s performance was apparent.
TEAM BUILDING TO BRIDGE COMMUNICATION GAPS
Bridge Performance Coaching (BPC) was working extensively with a business ownership team to hire three new employees for their print and marketing business. It became apparent there were miscommunications happening throughout their team that were causing performance issues. Based upon conversations with the owners and their staff, a facilitated team building exercise was recommended to bridge those communication gaps.
The process involved each staff member completing a brief online strengths assessment. The results were remotely reviewed with each person individually by BPC to ensure accuracy. From there, BPC conducted a 2-hour on site staff lunch as a team building session. All staff members, including the owners, shared highlights from their respective assessments for the purpose of educating team members about effective strategies to work within the team context.
FRANCHISE OWNERS ACHIEVE WORK-LIFE BALANCE
What do you do when you haven’t been able to take a vacation together in over 20 years because you are entrenched in your business? How is it even possible to leave and relax when there are so many critical details that need attending every day? Can you relate to this situation?
A husband and wife owner-team of a small franchise business could certainly relate to the above scenario. In fact, this is their story. Owning a business for over 20 years without a much-needed vacation together had taken its toll. Frustrated, tired and feeling chained to the everyday operations, including the need to be physically present each day to greet walk-in clients left them feeling deprived of options.
Loving your business is a good thing. Letting your business control your life is not. Knowing they needed to find a solution, they enlisted the help and expertise of Bridge Performance Coaching (BPC).